Responsible Gaming

Gambling always involves a chance of financial loss. Balance entertainment and risk to protect your wellbeing. Use in‑product tools to control your betting behaviour and play responsibly.

• Treat gambling as entertainment, not a way to earn money.
• Set deposit, loss, and wager limits before you start playing.
• Decide a time budget and stick to it.
• Only gamble with money you can afford to lose.
• Avoid chasing losses or raising stakes after setbacks.
• Take regular breaks to reset focus and control.
• Track spend and play history to learn your patterns.
• Do not gamble under the influence of alcohol or stress.
• Keep your account secure; never share login details.
• Gambling is for adults 18+. Follow state laws and platform policy.

Problem gambling can develop gradually. Warning signs need timely attention because addiction is a serious condition.

• Thinking about betting most of the day.
• Needing higher stakes to feel the same thrill.
• Struggling to stop or control play.
• Chasing losses to recover money.
• Hiding gambling from family or friends.
• Borrowing money or selling items to fund bets.
• Missing work, studies, or duties due to gambling.
• Feeling irritable, anxious, or low when not playing.
• Using gambling to escape stress, anger, or sadness.
• Ignoring bills, savings, or essential expenses.

If betting starts to feel hard to manage, take action early. There are practical steps that reduce risk and improve control.

• Set or lower daily, weekly, and monthly deposit limits in your account.
• Use loss and wager limits to cap exposure on each period.
• Enable reality checks to get on‑screen time and spend alerts.
• Take a time‑out for 24 hours up to several weeks.
• Self‑exclude for a longer period if you need a complete break.
• Freeze payment methods and remove saved cards to slow spending.
• Opt out of marketing to reduce triggers.
• Keep a written budget and log every session.
• Ask a trusted person to help monitor your play and limits.
• Seek professional support if control feels difficult.

Confidential help is available in India for gambling harm and related stress. Independent support can guide you and your family.

• Tele-MANAS (MoHFW) mental health helpline: 14416 or 1-800-891-4416, portal: https://telemanas.mohfw.gov.in
• iCALL (TISS) counselling: 9152987821, https://icallhelpline.org
• AASRA 24×7 crisis helpline: +91-9820466726, http://www.aasra.info
• NIMHANS psychological support: 080-4611-0007, https://nimhans.ac.in
• Gamblers Anonymous (check India meetings): https://www.gamblersanonymous.org/ga/
• Find a local clinical psychologist or psychiatrist through your state medical council or trusted hospital network.

If you are experiencing gambling problems, contact support for account controls or self‑exclusion. 1win Support can guide you on limits and policy steps.

• Live chat on the website and in the mobile app, 24/7.
• Email via the Help Centre form in your account settings.
• Request a time‑out or self‑exclusion through a support ticket.
• Guidance on lowering limits and removing payment methods.
• Help with marketing opt‑out and communication preferences.
• Verification and age‑restriction queries handled through KYC.
• Always use only the contact details listed in your account Help Centre.